Policy on Retrieving
Overdue Library Materials
library patrons have long overdue materials, they deprive others of the
opportunity to use our Libraryís resources. We think you would agree that this
just isnít right.
encourage patrons to return materials when they are due and make the collections
process easier, the Morley Library Board has decided to use Unique Management
Services, a professional collection agency that specializes in the recovery of
library materials and has an excellent record of treating patrons
policy was developed with fairness to all library patrons in mind. The cost of
this service will be passed on to any patron whose account is turned over to the
collection agency. This new policy will not affect the vast majority of patrons
who return materials in a timely fashion. Materials not returned are not
available for others to use or borrow. In addition, if materials are never
returned, money from the library budget must be used to replace them. These
funds could be better used to purchase new items for patron use.
recovering significant amounts of long overdue materials and fines, the Library
demonstrates strong stewardship of community resources and responsible customer
Please keep in mind that Morley Libraryís purpose in establishing this policy is
to retrieve materials and have them on hand for others to enjoy. Thank you for
Policy and Procedures
be notified via mail or email when their materials are two weeks overdue. When
an item is four weeks overdue, borrowing privileges are revoked until the
materials are returned.
materials overdue for 10 weeks or longer will receive a bill and warning letter
from the library. If after 10 days the materials are still past due, the
account will be submitted to Unique Management Services for collection.
account is sent to Unique Management, a $10.00 collection fee will be added to
the patronís library record. Unique Management Services will then contact the
patron to settle the account.
being contacted by Unique Management Services a patron still fails to return the
materials and pay all fines and fees, an unfavorable credit report may be sent
to the three major credit reporting agencies. Such a report could adversely
affect a patronís credit rating.
easy to return library materials. As a courtesy, audio-visual and book
depositories are available 24 hours a day. In addition, most library items can
be renewed twice - either in person, over the phone, or online via the library
Please note that the maximum fine per item is only $5.00 ($10.00 for DVDs and
videos). It is far less expensive to return the items and pay the fine than to
pay the replacement cost.